Standard set of features
Standard set of features
- IT service helpdesk (Business hours)
- Patching and updating operating systems
- IT system Management and monitoring
- Trouble shooting broken systems
- Hardware and software management
- Basic Vulnerability management on devices operation systems
- Back-ups – cloud
- Productivity platform management (Microsoft or Google Workspace)
- Anti-Virus
- Management of a collaboration tool like Teams, Zoom or Slack.
- Email and domain security.
- Some kind of device management.
- Essential 8 Level 1 compliance – not all IT providers can deliver this, but you should demand this of your provider with reporting or proof of the outcome.
- Some kind of reporting
Extra cost add-ons
- Add, Remove, Change, Delete – Some providers charge extra, some do not, buyer beware.
- Advisory – Some providers provide technology strategy and advice to their clients, some do not, others can’t.
- Roadmaps – This is a technology strategy for your business. Very nice to have.
- Server management and maintenance
- Network management and maintenance
- Onsite visits
- Google and Apple Device management
- On-prem back-ups
- 24/7 support
- Incident Response
- Cybersecurity training
- 3rd party application management and support
- Cybersecurity awareness training
- Essential 8 Level 1 compliance
- Dark web monitoring
- Basic Vulnerability management on applications, servers or websites.
- Advanced reporting
- Cloud Services management
- Phone system management
- Bring your own devices management
Luxury Items
- Essential 8 Level 3 compliance
- Compliance reporting for any kind of framework
- 24/7 cybersecurity threat detection and response
- Advance cybersecurity measures on emails and collaborations tools
- User training and change management
- Technology Architecture and consulting
- 3rd part vendor management
- Data retention policies like Microsoft Purview
- Vulnerability management (all systems)
A quick note on Projects and providers
Some of these features come stock standard, some will be charged as a project which will incur an extra cost in man hours and software licencing.
Providers will say they are all inclusive, please check your contract for what they mean when they say all inclusive. Usually all inclusive support is confused as “all inclusive” including the features above.
is there anything we missed? Let us know!